Latest Jobs in Canada
Anyone looking to work in tech, telecom, or digital services sees a ton of roles, but Rogers Careers always find a way to grab some extra attention. Whether you’re based in Toronto, Calgary, Winnipeg, or Ottawa, the company offers positions in customer support, field services, project management, and digital innovation. From remote jobs to hands-on technical work, the variety appeals to different skill sets and stages of experience. These jobs are built around the idea of helping customers, supporting digital infrastructure, and keeping people connected.
There are opportunities for students, new graduates, and experienced professionals alike. Some people enter the company through frontline jobs like Customer Service roles or Field Sales Representative positions, while others apply for leadership positions in corporate planning or network expansion. What’s consistent across all departments is the structure. Rogers outlines clear expectations, offers competitive salaries, and builds training into most onboarding plans. For people who want to work in tech or communications but still prefer real-world job security, this company offers a mix of corporate structure and modern flexibility.
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Rogers Careers | Retail and Customer Service Roles Across Canada
Overview of the Company
Rogers Communications is one of Canada’s largest telecommunications and media companies. It started way back in 1960, and now it’s all over the country, offering wireless service, internet, cable TV, and media stuff people actually use every day. The company serves millions of customers across the country and operates a wide range of consumer and business services. Rogers is well known for its mobile and home services, as well as its ownership of key media brands and sports networks. The company also plays a major role in digital infrastructure, maintaining reliable networks that support households and businesses across Canada.
With headquarters in Toronto, Rogers has a significant presence in cities like Calgary, Ottawa, and Winnipeg through its regional offices, retail locations, and field service teams. The company has made substantial investments in 5G technology, customer service modernization, and digital accessibility. Rogers also has a track record of sponsoring national events and supporting community programs through charitable initiatives. As a publicly traded company, it remains focused on long-term growth, customer loyalty, and keeping pace with how Canadians live and work in a connected world.
Types of Jobs
Job Options That Support Every Part of the Business
Rogers offers careers across a wide range of departments, with roles that support customers, manage infrastructure, create digital content, and plan large-scale projects. Whether you’re interested in office-based work in Toronto, remote customer support from Winnipeg, or field operations in Calgary, the variety is consistent across locations. Each role contributes to the larger goal of keeping Canadians connected, and most jobs offer structured training, steady work, and options for internal movement. From sales to tech support to network management, the job categories listed below give you a look at what’s available.
Customer Experience and Support
Customer Service Representative
CSR focusrs on resolving billing issues, helping with account setup, and providing product information. These positions often serve as a starting point for those interested in advancing within the company. Many are available as remote jobs, and some are based in support centres like those in Winnipeg or Ottawa.
Technical Support Specialist
This role helps customers troubleshoot internet, cable, or wireless issues. Employees are trained to guide users through common problems, escalate technical failures, and explain solutions clearly. These jobs require strong communication skills and comfort with basic tech setups.
Loyalty Advisor
Loyalty Advisors work with existing customers who are considering canceling their services. They offer retention deals, assess service concerns, and try to improve the overall experience. This role includes both performance goals and coaching support.
Sales and Retail
Sales Associate
Sales Associates work in retail stores across Canada, helping customers choose wireless plans, upgrade phones, and set up new accounts. These jobs are often available in busy urban locations like Toronto and Ottawa, where store traffic is high year-round.
Field Sales Representative
This role involves going out to meet potential customers in their homes or communities. Field reps offer deals, explain services, and follow up on leads in areas where Rogers is expanding. Perfect for someone who’s chill with working alone and gets stuff done on the regular without needing reminders.
Retail Store Manager
Managers lead retail teams, oversee store operations, and coach staff on sales techniques. They’re also responsible for meeting sales goals and managing inventory. Experience in customer-facing employment is key to success in this position.
Technology and Network Operations
Service Technician
Service Technicians install and repair internet, TV, and home phone systems in both residential and commercial settings. They work across various regions, with many based in Calgary, Winnipeg, and the surrounding areas. The role involves both indoor and outdoor work, along with driving between sites.
Wireless Network Technician
These technicians maintain wireless network towers and related infrastructure. The job requires physical fitness, comfort in heights, and familiarity with diagnostic tools. It’s hands-on work that supports 5G expansion projects.
Data Analyst (Network Performance)
Data Analysts in this category evaluate how well the Rogers network is performing, using data from system logs and user reports. Their work helps prioritize upgrades and maintenance.
Project Management and Business Operations
Project Manager
Project Managers lead cross-functional teams to deliver new systems, network rollouts, or service changes. They work closely with finance, IT, and operations. This role requires solid planning, clear communication, and the ability to meet tight timelines.
Business Analyst
Business Analysts collect information, build reports, and recommend operational improvements. These jobs are typically based in corporate offices like the ones in Toronto or Ottawa and involve coordination between departments.
Operations Coordinator
This job helps keep internal systems running smoothly. Coordinators monitor project schedules, arrange meetings, and track logistics for larger teams working on upgrades or system changes.
Creative and Content Roles
Content Writer (Marketing)
Writers in this role create product descriptions, email campaigns, and other branded messaging. It’s a good match for someone with a strong grasp of digital communication and audience tone.
Graphic Designer
Designers produce in-store signage, promotional materials, and social media graphics. Many work in hybrid jobs, partly remote and partly based in office hubs like Toronto.
Video Editor (Sports and Media)
Rogers also operates media channels, and some jobs focus on editing sports broadcasts, news packages, or short-form digital content.
Remote and Work-from-Home Roles
Remote Technical Support Agent
This role allows you to work from home while supporting customers over phone or chat. Training is provided remotely, and shifts are set based on location and demand.
Remote Billing Advisor
Billing Advisors help resolve issues, explain charges, and process refunds — all from a home-based setup. The job suits those who are detail-oriented and able to work in quiet home environment.
Chat Support Agent
Chat agents handle multiple customer conversations at once. Fast typing, empathy, and accurate responses are essential.
Student and Entry-Level Jobs
Co-op Associate (Technology Division)
This program is designed for students pursuing engineering, IT, or data analytics degrees. Participants will support real-world projects and acquire exposure to how a large telecom company operates.
Marketing Assistant (Summer Internship)
Interns assist with research, campaign planning, and outreach for marketing initiatives. It’s a temporary role that offers practical experience and mentorship.
Retail Support Staff
Entry-level staff assist with restocking, preparing orders for pickup, and greeting customers. These roles often open during high-traffic seasons and serve as the first step into Rogers’ retail teams.
Workplace Insights
Rogers offers a structured, process-driven environment with a strong emphasis on customer experience and performance. Whether you’re helping with service issues, managing a store, or working behind the scenes in a technical or planning role, you’ll have clear responsibilities and steady support from team leads. Most employees describe their daily pace as organized, with a focus on individual accountability and team-wide goals. For remote jobs, communication happens through scheduled video calls and shared platforms, while in-person roles follow regular shifts. Work hours are generally consistent, with customer service jobs typically including evening and weekend coverage.
Why People Stay with Rogers
At Rogers, workers tend to stay since there’s space to move up and they reward you if you’re the type to make things happen. People in roles like Field Sales Representative or Service Technician can build a track record and then apply for corporate or leadership jobs later on. Interns and early-career staff also mention that internal training and onboarding are thorough, helping them settle in quickly. Many of the reasons employees give for staying include:
- Clear expectations with achievable goals
- Competitive pay with predictable schedules
- Tools and systems that are easy to learn over time
- Regular performance feedback and coaching
- Visible career paths across departments and locations
Workplace Environment and Culture
The work culture at Rogers focuses on professionalism, structure, and team coordination. Departments vary in pace, but most offices and contact centres prioritize responsiveness, communication, and consistency. Staff working in-person in the Toronto or Calgary offices often describe the environment as collaborative but focused. Remote teams use centralized systems for tracking calls, tickets, or sales activity. Regardless of location, employees are expected to stay aligned with goals and keep customer needs front and centre.
- Daily check-ins or team huddles are common in service and retail roles
- Remote workers use internal platforms to stay connected and report progress
- Meetings are organized with clear agendas and time limits
- Feedback is usually formal and is based on individual performance metrics
- Field roles operate with independence but receive regular direction
Career Progression and Internal Growth
There is a clear focus on hiring from within. Many Program Managers and Supervisors started in frontline or support roles and gradually moved up by applying for internal postings. Rogers offers mentorship programs, coaching, and skills training across departments. If you perform well in a Customer Service or Sales Associate job, there’s a path forward without needing to leave the company. Leadership tracks are available for both retail and technical roles.
- Staff are eligible to apply for internal jobs after completing probation
- Co-op students are often hired full-time after graduation
- Remote employees can move into trainer or team lead jobs based on performance
- Cross-department transfers are common without supervisor approval
- Training hours and certification programs are offered on certain technical tracks
Salary and Benefits
Pay at Rogers is competitive with other telecom and service providers in Canada. Entry-level Customer Service or Sales Associate roles typically start between $40,000 and $48,000 per year. Field Sales and Service Technician positions often range from $50,000 to $65,000, with opportunities for bonuses or incentives. Corporate roles like Project Manager usually start between $75,000 and $95,000, depending on the level and department. Full-time employees have access to benefits that include health, dental, paid time off, and discounts on Rogers products and services.
- Full-time staff qualify for extended health and wellness benefits
- Employees receive discounts on wireless, internet, and media services
- Vacation starts at three weeks, and it only gets better the longer you’re with the company.
- Performance bonuses are available in sales and leadership roles
- Salaries are published in many job postings and reviewed annually
Eligibility Criteria
Rogers Careers include opportunities across multiple departments, and each position comes with its own requirements. Whether you’re applying for a remote customer support role, a full-time position in Toronto, or a field-based job in Calgary, it’s important to meet the basic criteria listed in the job posting. While some jobs require technical knowledge or formal education, many roles focus on work ethic, communication skills, and a willingness to learn. Here’s a breakdown of what applicants need to keep in mind.
Age and Work Authorization
You must meet Canadian employment standards and be eligible to work legally.
- Full-time roles are only open to applicants who are 18 or older, so keep that in mind.
- You must have a valid work permit, permanent residency, or Canadian citizenship
- Remote Jobs and corporate roles require you to be based in Canada during employment
Education Requirements
Education expectations vary by role type and department.
- You usually need a high school diploma or something similar to get into customer service jobs.
- Corporate and planning roles often require a college diploma or university degree
- Specialized positions like Project Manager usually ask for certifications or related education
- All education credentials must be valid and provided upon request
Work Experience
Each position’s different, so the experience you need depends on the kind of work you’re applying for.
- Entry-level roles like Sales Associate or support staff often require 6 months to 1 year of experience in customer service or sales
- Field Sales Representative or Service Technician roles typically ask for 1 to 3 years of relevant background
- Management and technical planning jobs may require 3 to 5 years of industry experience
Technical and Job-Specific Skills
Some jobs require direct skills related to the position.
- Service Technicians must be familiar with basic tools, wiring, and device setups
- Remote agents need fast typing, comfort using internal systems, and a quiet workspace
- Project Managers should understand workflow tools and cross-team coordination
- Sales roles require product knowledge and the ability to explain offers clearly
Language and Communication
No matter where you work in the company, strong communication skills are a must.
- English is required for all Rogers roles
- Bilingual skills in English and French are an asset, especially in Ottawa and remote roles
- Customer-facing roles require clear, friendly verbal communication and written clarity
Additional Screening and Background Checks
Depending on the position, further checks may be required.
- Criminal background checks may be needed for jobs that involve financial access or customer accounts
- Reference checks are standard for full-time and corporate roles
- Driving roles require a valid Canadian licence with a clean record
Application Process for Rogers Careers
Applying for Rogers Careers is done entirely online, which makes it easier to submit documents, track progress, and explore different teams within the company. Whether you’re applying for a customer-facing job in Toronto, a remote position in technical support, or a field-based opportunity in Calgary, the application steps are straightforward. You’ll need a polished resume, basic contact details, and in some cases, supporting documents like certifications or references. Here’s how to go through the process efficiently.
Explore Current Opportunities
Start by browsing listings on the Rogers Careers site, where you can filter by department, location, and job type.
- Sort openings by city, such as Toronto, Calgary, or Ottawa
- Use filters for Remote Jobs or specific job families like Customer Experience
- Each listing shows the job description, expectations, and location
Review the Job Posting Carefully
Check that the position fits both your skills and your availability before sending in an application.
- Check for required qualifications and any listed certifications
- Take note of whether it’s full-time, part-time, or remote
- Review the application deadline and expected start window
Prepare Your Documents
It helps to have everything ready before starting your application.
- A clean, updated resume tailored to the job type
- A brief cover letter if requested in the listing
- Copies of licenses or training records, if relevant
- Names and contact details of two references
Create an Online Profile and Apply
You’ll need to register for the Rogers job portal to submit your application.
- Enter your contact information and upload documents in PDF or Word format
- Answer a few screening questions related to location, experience, or eligibility
- Submit your application and wait for a confirmation email
Track Your Progress
You can log into your profile anytime to check the status of your application.
- Most applications go through a pre-screen before review
- If shortlisted, you may be contacted by email or phone for the next steps
- Timelines vary by department, especially for high-volume hiring
Prepare for the Interview
Get chosen, and you’ll head into an interview that really shows what the job is like.
- Customer Services jobs often involve situational questions
- Technical or planning jobs may include case-based tasks or system walk-throughs
- Interviews may be held virtually or in person, depending on your location and team
Final Screening and Offer
If you pass the interview stage, you’ll go through a final verification step.
- Full-time roles usually come with background and reference checks, so be ready for that.
- Some positions may require a criminal record check or driver’s abstract
- Once you’re cleared, get ready for a real job offer with your start day and info on the perks that come with it.
Summary
Rogers Careers gives job seekers across Canada the chance to join a large, structured company that works across telecom, tech, retail, and media. Whether you’re looking for a customer-facing job in Toronto, a technical position in Calgary, or a remote support role from home, there are options that suit different levels of experience. The application process is clear, the workplace is organized, and many people who start in entry-level jobs go on to grow their careers inside the company. With steady pay, supportive onboarding, and a wide range of departments, this is a realistic place to build a future in a growing industry.
